Placing your Order
Place your selected items into your cart. When finished shopping, you may checkout by using your Visa, MasterCard, Discover, American Express, PayPal or e-check. Payment information is transmitted using SSL encryption technology, so your information is safe with us!
Having problems with your order? Contact us at: email@example.com
FYI: All credit cards are processed through our merchant account. Your statement will show a charge from KleanSpa. You may also use PayPal or send us a check. Your items will be shipped after your check has cleared our bank.
You may send a check to:
3319 West Magnolia Blvd
Burbank, CA 91505
KleanSpa offers shipping via USPS. Normally we can fill and ship your order within one week. Occasionally your order may take up to 7-14 business days. We will alert you if this is the case. If you are in a hurry to get your scrumptious products, choose an expidited form of shipping. Let us know in the customer comments section and we will do our best to rush your order.
Free GROUND shipping on retail orders of $85 or more. (Does not include wholesale clients).
KleanSpa is conscious of our packaging outlay and the environment. Because of this we reuse clean shipping boxes where possible as well as packing peanuts from our suppliers. We request that you reuse or recycle any of the packaging sent to you. We're all in this together and appreciate your help!
KleanSpa is required to collect 8.75% Sales Tax on all orders purchased within California.
You may cancel your order up to time of shipping.
Please contact us before returning any merchandise. You may contact us at (866) 412-7343 or email firstname.lastname@example.org
. Please explain the reason for your return or exchange. Your comments are very important to us.
Returned items should be new and unused, in their original packaging. Items must be received within 30 days of order. Please do not ship items without first contacting us.
If you receive products which were damaged in transit, we must be notified within 48 hours of delivery. Please retain all packaging materials.
Returned items can be mailed to the following address:
3319 West Magnolia Blvd
Burbank, CA 91505
For your security, please return your item with a reliable courier and retain your order information. KleanSpa is not responsible for items damaged or lost in transit.
If an item in your order is currently out of stock, we will contact you immediately via email.
Because our products are made using varied natural ingredients we recommend using our products within 6 months for freshest "consumption." You can help extend the life of your products by storing them in their closed container in a cool, dry, dark environment. Avoid getting water into a product's container when using in the shower or tub.
We respect all living creatures and therefore never test any of our products on animals. All of our products ARE tested, however, on live human beings. So far, with great success (and requests for more)!
Please note that all our products are handmade to order for you. We strive for consistency, but because each order is made by hand, this cannot always be achieved. We hope you will be satisfied with the products you receive. If for any reason you are less than thrilled with your item, please contact our Customer Care department within 1 week of receipt at: email@example.com
KleanSpa does not give out medical recommendations. We are not doctors so we ask that you consult your physician with any questions on skin reactions. If you are allergic to anything please check the label and do a small patch test before using each product . If you DO experience any skin irritation, please stop use immediately and contact your doctor or dermatologist.
We will be happy to gift-wrap any item you purchase for a nominal fee of $5.50 per order. Just add it to your cart!
KleanSpa offers gift certificates which may be applied to any purchase through our website. Certificates, from $10 on up, are delivered immediately via email. You may only purchase a Gift Certificate via check, moneyorder or charge through PayPal. (It's a great solution to a late, or almost late, gift!)
They are not replaceable if lost or stolen.