Order Turn-Around TimeOur orders are usually filled and shipped within 7-14 business days. In non-holiday season, we can usually get an order filled and shipped within one week. We ship USPS Priority Mail or FedEx. If you would like to have it sooner, we can send 2nd-Day, Next-Day Air. or U.S.P.S. Priority. Just let us know and we will charge you accordingly.
Shipping Fees$7.95 on orders up to $38
$11.95 on orders of $39-$124
Complimentary U.S. GROUND shipping on retail orders of $125+ (Does not include wholesale clients).
Complimentary ShippingIf you place $125.00+ of product in your cart, you will receive complimentary shipping.
Complimentary shipping with coupon usageWe offer COMPLIMENTARY SHIPPING $125.00+ after coupon usage.
For example, if your order is $125 worth of product and then use a 10% off coupon, you will save $12.50 and your order will be $112.50 and you will have to pay shipping.
If your subtotal AFTER the coupon code is $125 or more, you will qualify for Complimentary Shipping. So, the end subtotal (after any discounts) needs to be $125.00 or more to qualify
KleanSpa Cushion - Shipping ProtectionKleanSpa now offers KleanSpa Cushion - our in-house shipping protection plan. This optional service is calculated on your cart total and protects you in the event your order is stolen, missing, or damaged. While this is optional, if you choose not to purchase KleanSpa Cushion, we are not liable for any damages or missing/stolen packages.
If you do purchase KS Cushion and your order arrives damaged or doesn't arrive, contact us and we will replace your order and ship it to you for free. If the carrier says the package was delivered, please notify us immediately. If your order arrives damaged, please contact us with photos of the damages. In either instance, your order (or damaged items) will be replaced and shipped to you for free! All reshipments will required signature confirmation to avoid further missing/stolen packages.
If you have any questions, let us know and we'll be happy to answer them for you.