Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself. Yay for easy peasy!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in your customer portal. The only time the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
We offer 3 subscription plans: shipments every 30 days, 60 days, and 90 days.
Each plan comes with its own savings and minimum subscription length.
30 days = 15% savings on each shipment, minimum 6 shipments
60 days = 10% savings on each shipment, minimum 4 shipments
90 days = 5% savings on each shipment, minimum 2 shipments
Your customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in your customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course! You can add products to your subscription in your customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if my subscription payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method. We will attempt to charge your card a maximum of 3 times, every 2 days. If the card cannot be processed